December 2010
18 posts
3 tags
Dec 31st
8 notes
3 tags
Dec 29th
5 tags
“[We] missed the opportunity to engage with the online community.”
– MARKA HANSEN President Gap, North America
Dec 28th
2 notes
2 tags
"When companies reorganize, few get all the...
Organizations often redesign themselves to unlock latent value. They typically pay a great deal of attention to the form of the new design, but in our experience, much less to actually making the plan happen—even though only a successfully implemented redesign generates value. A recent McKinsey survey examines the reasons executives cite for successful and unsuccessful implementations, and in...
Dec 28th
1 note
2 tags
Dec 23rd
1 note
3 tags
The Best and Worst Identities of 2010, Part I: The... →
Source type
Dec 22nd
3 notes
3 tags
Dec 21st
1 note
3 tags
Dec 20th
480 notes
4 tags
Dec 20th
1,309 notes
1 tag
Dec 13th
29 notes
1 tag
Dec 12th
1 tag
Dec 12th
512 notes
7 tags
Dec 12th
1,309 notes
2 tags
“Regardless of where you fall in your company’s food chain, managing...”
– Customer service basic 101 [with the undertone of a rant]
Dec 11th
1 note
1 tag
Dec 9th
169 notes
1 tag
Dec 9th
1,525 notes
4 tags
Dec 7th
4 tags
Dec 4th
1 note